1. Introduction
VaultCEO ("VaultCEO", "we", "our", or "us") respects your privacy and is committed to protecting the information entrusted to us.
This Privacy Policy explains how VaultCEO collects, uses, stores, processes, and protects personal information when you use our website, applications, services, and related products (collectively, the "Services").
By accessing or using VaultCEO, you agree to the practices described in this Privacy Policy.
2. Company Information
VaultCEO is operated by AHCD GLOBAL LLC FZ.
AHCD GLOBAL LLC FZ, Meydan Free Zone, Dubai, United Arab Emirates.
Support Contact: support@vaultceo.com
Website: www.vaultceo.com
3. Information We Collect
When you create an account, we may collect account information such as full name, email address, company name, job title, role permissions and user preferences.
VaultCEO processes financial information uploaded or entered by authorized users.
- Invoices, expenses, commitments and client records.
- Treasury balances, cash forecasts, financial planning records and forecast assumptions.
- IP address, browser type, device information, operating system, session information, log files and usage analytics.
- Communication information submitted through support, contact or demo forms.
4. How We Use Information
We use collected information to provide Services, authenticate users, manage subscriptions, process requests, deliver product functionality, improve platform performance, monitor security, prevent fraud and abuse, comply with legal obligations and respond to support requests.
5. Customer Data Ownership
Customer Data remains the sole property of the Customer. VaultCEO does not claim ownership of financial records, forecast data, uploaded documents, business information or customer-generated content.
Customers retain all rights, title, and interest in their data.
6. Artificial Intelligence and Data Usage
VaultCEO may offer AI-assisted insights and forecasting features.
VaultCEO does not sell customer data, does not share customer financial records with advertisers, does not use customer financial records to train public AI models and does not disclose customer business information to third parties except as required to provide Services.
Any AI-generated outputs remain informational and should not be considered financial, legal, tax, or investment advice.
7. Legal Basis for Processing
Where applicable, VaultCEO processes information based on contractual necessity, legitimate business interests, legal obligations and user consent.
8. Data Storage and Security
VaultCEO employs industry-standard safeguards including encryption in transit (TLS), encryption at rest, access controls, role-based permissions, audit logging, secure cloud infrastructure and continuous monitoring.
No system can guarantee absolute security, but we maintain reasonable technical and organizational measures designed to protect information.
9. Service Providers
VaultCEO may engage trusted service providers to operate portions of the Services. Examples may include cloud infrastructure providers, database providers, email delivery providers, analytics providers and payment processors.
These providers may only access information necessary to perform services on our behalf.
10. International Transfers
Information may be processed in jurisdictions outside your country of residence. By using VaultCEO, you acknowledge that information may be transferred, stored, or processed internationally where appropriate safeguards exist.
11. Data Retention
We retain information for as long as necessary to provide Services, comply with legal obligations, resolve disputes and enforce agreements.
Upon account closure, data may be retained for reasonable periods where required by law or legitimate business purposes.
12. User Rights
Subject to applicable law, users may request access to personal information, correction of inaccurate information, deletion of information, restriction of processing, export of information and withdrawal of consent where applicable.
Requests may be submitted to support@vaultceo.com.
13. Cookies and Tracking Technologies
VaultCEO uses cookies and similar technologies to maintain authentication sessions, improve platform functionality, measure performance and analyze usage patterns.
Additional information is available in our Cookie Policy.
14. Children's Privacy
VaultCEO is intended for business users and is not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.
15. Third-Party Links
Our Services may contain links to third-party websites. VaultCEO is not responsible for the privacy practices of external websites or services.
16. Changes to this Policy
VaultCEO may update this Privacy Policy periodically. Material changes will be communicated through the Services or by other reasonable means.
Continued use of the Services following changes constitutes acceptance of the revised Privacy Policy.
17. Contact Information
Questions regarding this Privacy Policy may be directed to support@vaultceo.com.
AHCD GLOBAL LLC FZ, Meydan Free Zone, Dubai, United Arab Emirates.